Barnet Arb Contract Manager 

Glendale Managed Services, the ‘green services’ division of Alston Investments Ltd, has revenues of circa £50 million and operates throughout the UK. Glendale’s activities include grounds management, arboriculture, landscaping, estate management, vegetation control, woodland management, supply and relocation of plants and semi-mature trees, winter services and the management of sports facilities.

At the forefront of green service provision across the UK since 1989, Glendale offers innovative solutions for the total management and maintenance of the green

environment. For more information visit www.glendale-services.co.uk.

THE ROLE

As a Contract Manager you will report into the Senior Contract Manager. The Contract Manager will be a critical thinker, a leader with the ability to build relationships with stakeholders and take the initiative and continually improve operational activity within their contract. 

The role will focus on operational efficiency, team organisation, minimising costs and ensuring excellent quality across the portfolio of sites and services offered. 

Key responsibilities of the role are:

• Contribute fully to the effective planning and delivery of the operational teams within the contract area. 

• You will participate and innovate in securing the long-term future of the contract region.

• You will maintain and build relations with existing clients through regular client meetings, recording outcomes and actions. 

•  Provide the day to day leadership required to meet local and national objectives. 

• Contribute fully to the effective planning and delivery of the operational teams within the contract area. 

• Participate and innovate in securing the long-term future of the contract region. 

• Maintain and build relations with existing clients through regular client meetings, recording outcomes and actions. 

• Direct the operational activity of the business to meet requirements as set by the Managing Director. 

• Maintain a sound organisational structure, assisting in the recruiting, training and motivating staff within the operating area as required. 

• Monitor the performance of the business through agreed reporting procedures. Safeguard the company’s image and credibility. 

• Take responsibility for QESH, ensuring operational teams and systems are maintained to the BS EN 45001 standard. and actively participate in the maintenance and improvement of the overall company QESH culture. 

• Monitor the contract’s financial and reporting procedures, and assist the Regional Director in the setting of budgets.

• Ensure the maintenance of quality standards, in particular the application of the company’s Quality Management systems for ISO9001, ISO4001 and WPD’s PAS 55 processes.

Health and Safety:

• To act in accordance with the Health and Safety at Work Act and the Glendale Health and Safety Policy at all times

• You will carry out instructions from your Line Manager in accordance with Glendale’s Health and Safety Policy, Glendale’s Codes of Practice, Glendale’s Quality Management Systems and the Employee Handbook.

• You are to be knowledgeable of Health and safety regulations within your workplace and the activities that you are carrying out.

• You must ensure that you have completed the necessary induction and health and safety modules prior to commencement of any works.

• You will be responsible for the health and safety of yourself and that of others, in your working environment and that of work at sites.

• You must promote safe working practises at all times and you will ensure that all equipment is safe to use.

• You will Support tendering opportunities, seeking out new clients and supporting the pricing of work and contracts. 

• You will carry out other duties that may arise relevant to the role.

Machine Maintenance and Security

• You will be knowledgeable of the suitability of all machinery/equipment used in accordance with the task you are doing and it is safe to use.

• You are to ensure the correct use of all machinery/equipment in accordance with its handbook.

• You will receive any check/ Maintenance  sheets from your employees and you must audit them and carry out necessary actions accordingly.

• You must ensure that all machinery/equipment is secured at all times (when not in use).

Quality and Customer Care

In accordance with our ISO9001 Accreditation and the Glendale Quality Management Systems.

• To ensure that you are aware of your tasks and targets for each day and to ensure that you are fully aware of the standard required for each task.

• To monitor and maintain your work output to a satisfactory level and standard.

• To ensure that you conduct yourself in a polite and friendly manner at all times.

• To ensure that any associated administration is completed and returned to the office within the required timescales.

Environmental

In accordance with our ISO14001 Accreditation.

• To ensure that you operate your duties in a way that minimises our impact upon the environment.  This will include the safe and efficient use of fuels/oils, the correct handling and disposal of waste materials.

• To ensure that any spillage of fuels or chemicals are dealt with quickly and efficiently and in accordance with the regulations.

The above list is not exhaustive and you may be required to undertake other duties as may be reasonably required by the company.

Knowledge, Experience and Skills

The successful candidate will have a demonstrable track record as a manager of large landscaping, construction or environmental improvement contracts with operational awareness in the support services sector with at least 5 years experience. 

Qualifications 

A nationally recognised academic arboriculture/horticultural/construction qualification at NVQ Level 3 or equivalent, for example:

• The National Certificate (BTEC or EdExcel) ~ NVQ Level 3 ~ or

• The Advanced National Certificate or 

• The National Diploma or

• The Higher National Certificate or Diploma ~ NVQ Level 4 ~ or

• A Foundation Degree or

• A Bachelor of Sciences degree ~ NVQ Level 5 ~ or

• A Masters degree ~ NVQ Level 5 +

A full, clean driving licence is an essential requirement for this role.

Personal

Among the personal characteristics sought will be:

• Ambition

• High energy levels

• Strong leadership skills

• Sound business acumen

• Commercially minded

• Relationship building & team building skills

• Good presentational & IT skills

• Strong negotiating skills

• Vitality and resilience under pressure

• Numerically confident and competent

• Able to produce professional written reports

• Strong in planning and time management

• The ability to champion QESH compliance and continuous improvement

• A clear identification with the requirements of Glendale customers

• Living, or committed to living, within 45mins drive of Crooked Mile, Waltham Abbey, EN9 2ER

• The ability to manage complex operations, typically with geographically dispersed and diversely tasked operatives with high service levels being required

The role of the Contract Manager can never be defined fully, but in all matters you must demonstrate leadership and command respect within the business. All decisions must be communicated clearly both to those responsible to the post holder and to those persons to whom the post holder reports.

The Contract Manager should also be prepared to take the initiative and continually improve operational activity. The person requires ambition and a high level of commitment. The  Contract Manager is critical to decision-making processes within the business and must gain the trust and loyalty of all the stakeholders in the company.