Contract Manager - Nottingham 

Full time, 40 hours per week,  £35,000-£40,000 per annum

Background

Glendale Countryside, the ‘green services’ division of Alston Investments Ltd, has revenues of circa £50 million and operates throughout the UK. Glendale’s activities include grounds management, arboriculture, landscaping, estate management, vegetation control, woodland management, supply and relocation of plants and semi-mature trees, winter services and the management of sports facilities.

At the forefront of green service provision across the UK since 1989, Glendale offers innovative solutions for the total management and maintenance of the green

environment. For more information visit www.glendale-services.co.uk.

The role

As a Contract Manager you will report into the Regional Director. The Contract Manager will be a critical thinker, a leader with the ability to build relationships with stakeholders and take the initiative and continually improve operational activity within their contract.

The role will focus on operational efficiency, team organisation, minimising costs and ensuring excellent quality across the portfolio of sites and services offered.

Key responsibilities of the role are:

• Contribute fully to the effective planning and delivery of the operational teams within the contract area.

• You will participate and innovate in securing the long-term future of the contract region.

• You will maintain and build relations with existing clients through regular client meetings, recording outcomes and actions.

• Provide the day to day leadership required to meet local and national objectives.

• Contribute fully to the effective planning and delivery of the operational teams within the contract area.

• Participate and innovate in securing the long-term future of the contract region.

• Maintain and build relations with existing clients through regular client meetings, recording outcomes and actions.

• Direct the operational activity of the business to meet requirements as set by the Managing Director.

• Maintain a sound organisational structure, assisting in the recruiting, training and motivating staff within the operating area as required.

• Monitor the performance of the business through agreed reporting procedures. Safeguard the company’s image and credibility.

• Take responsibility for QESH, ensuring operational teams and systems are maintained to the BS EN 45001 standard. and actively participate in the maintenance and improvement of the overall company QESH culture.

• Monitor the contract’s financial and reporting procedures, and assist the Regional Director in the setting of budgets.

• Ensure the maintenance of quality standards, in particular the application of the company’s Quality Management systems for ISO9001, ISO4001 and WPD’s PAS 55 processes.

The Contract Manager will also focus on day-day tasks, including but not limited to:

• Responsible for operational planning and service delivery.

• Oversee and contribute to  the smooth running of the contract.

• Responsibility for maintaining the effective work planning and field management IT systems (Glendale Live) on the contract, ensuring daily updating

• Evaluate the productivity of the employees.

• Monitor the efficiency and organise the maintenance  of vehicles and machinery.

• Evaluate the products and services provided by the company, for maximum efficiency.

• Carry out financial reporting including forecasts of sales, costs and profits.

• Review management accounts and will produce accurate monthly forecasts.

• Review stock levels.

• Liaise with clients and customers, agreeing the programmes of work, the value of the work, payment dates,  invoice sums and agreeing payment dates.

• Inspect and certify completed works.

• Ensure quality audits are conducted in line with company and contractual requirements and all actions are closed out.

• Support tendering opportunities, seeking out new clients and supporting the pricing of work and contracts.

• Carry out other duties that may arise relevant to the role.

• Determine staffing levels and establish an effective team.

• Ensure that all employees are effectively managed and employee records are kept up-to-date.

• Evaluate vehicle and machinery requirements and maintain them in accordance with company systems and manufacturers recommendations.

• Effectively implement and monitor the company's health & safety policy and associated procedures.

• Liaise with customers to: agree programmes of work, discuss technical matters, inspect and certify completed work,agree additional works, resolve issues

• Any other duties that may arise relevant to the role.

The above list is not exhaustive and you may be required to undertake other duties as may be reasonably required by the company.

Knowledge, Experience and Skills

The successful candidate will have a demonstrable track record as a manager of large landscaping, construction or environmental improvement contracts with operational awareness in the support services sector with at least 5 years experience.

Qualifications

A nationally recognised academic arboriculture/horticultural/construction qualification at NVQ Level 3 or equivalent, for example:

• The National Certificate (BTEC or EdExcel) ~ NVQ Level 3 ~ or

• The Advanced National Certificate or

• The National Diploma or

• The Higher National Certificate or Diploma ~ NVQ Level 4 ~ or

• A Foundation Degree or

• A Bachelor of Sciences degree ~ NVQ Level 5 ~ or

• A Masters degree ~ NVQ Level 5 +

A full, clean driving licence is an essential requirement for this role.

Personal

Among the personal characteristics sought will be:

• Ambition

• High energy levels

• Strong leadership skills

• Sound business acumen

• Commercially minded

• Relationship building & team building skills

• Good presentational & IT skills

• Strong negotiating skills

• Vitality and resilience under pressure

• Numerically confident and competent

• Able to produce professional written reports

• Strong in planning and time management

• The ability to champion QESH compliance and continuous improvement

• A clear identification with the requirements of Glendale customers

• The ability to manage complex operations, typically with geographically dispersed and diversely tasked operatives with high service levels being required

The role of the Contract Manager can never be defined fully, but in all matters you must demonstrate leadership and command respect within the business. All decisions must be communicated clearly both to those responsible to the post holder and to those persons to whom the post holder reports.

The Contract Manager should also be prepared to take the initiative and continually improve operational activity. The person requires ambition and a high level of commitment. The  Contract Manager is critical to decision-making processes within the business and must gain the trust and loyalty of all the stakeholders in the company.

Benefits

• Employee health cash plan

• Employee discount portal - discounts on travel booking, high street vouchers, gift cards, cinema tickets, days out, leisure  activities and your day to day spending

• Company sick pay

• Career progression

• Training and development