GLENDALE JOB DESCRIPTION

Contract Supervisor

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BACKGROUND

Glendale Managed Services, the ‘green services’ division of Alston Investments Ltd, has revenues of circa £50 million and operates throughout the UK. Glendale’s activities include grounds management, arboriculture, landscaping, estate management, vegetation control, woodland management, supply and relocation of plants and semi-mature trees, winter services and the management of sports facilities.

At the forefront of green service provision across the UK since 1989, Glendale offers innovative solutions for the total management and maintenance of the green

environment.

THE CONTRACT Plymouth Arb.

Description of the contract‿

THE ROLE

The Contract Supervisor will run the day-day operation of the contract planning the tasks and resources to ensure a high quality, efficient and safe service. You will report into the Contract Manager. The Contract Supervisor will be required to deputise for the Contract Manager.

Key responsibilities of the role are:

• Organise staff and teams to deliver the service in line with Glendale Live schedules

• Liaise with the Contract Manager on staffing requirements, using reports and plans

• Monitor progress and performance using Glendale Live and other company systems

• Undertake quality monitoring of work completed and provide reports

• Organise call outs, out of hours and holiday rotas to ensure that there are sufficient resources to meet service requirements

• Assist in the interview, selection and employment of fixed term and permanent staff, following the company pay structure, in line with company procedure and ensuring all related administration is completed promptly. 

• Ensure that all employees/subcontractors are effectively managed and employee records are kept up-to-date.

• Maintain good employee relations and ensure expectations are understood and met.

• Assist in the delivery of staff training plans to ensure mandatory compliance needs are met and skill levels are developed.

• Undertake incident investigations and support the Contract Manager in respect of any disciplinary matters and corrective actions.

• Evaluate vehicle and machinery requirements and maintain them in accordance with company systems and manufacturers recommendations.

• Ensure all equipment is checked and safe for use by appropriately qualified staff.

• Assist the Contract Manager in providing information for the client as required.

• Attend client meetings with the Contract Manager and deputise as required from time to time.

• Maintain excellent communication internally and with the client and members of the public.

• Liaise with Client Officers to: agree programmes of work, discuss technical matters, inspect and certify completed work, agree additional works, resolve issues

• To make recommendations on improvement to specified service standards.

• Ensure the completion of the workforce timesheets.

• Monitor and approve holidays for the workforce to ensure specification compliance.

• Provide data for pricing of additional work for the client and other external customers. Produce quotations for additional works and submit them to the Contract Manager for approval.

• Plan and oversee the effective delivery of additional works.

• Fully participate in health and safety compliance and the overall company health and safety culture.

• Undertake safety inspections on a regular basis.

• Ensure all incidents, near hits and safety observations are recorded on GlenSafe in a timely manner.

• Conduct investigations into safety incidents as required.

• Organise contract safety meetings and toolbox talks.

• Support the maintenance of Environmental Standards and compliance with the BS EN ISO 14001:1996 standard at the contract.

• Deputise for the Contract Manager during periods of absence.

• Any other duties that may arise relevant to the role.

Health and Safety

• To act in accordance with the Health and Safety at Work Act and the Glendale Health and Safety Policy at all times

• To carry out instructions from your Line Manager in accordance with Glendale’s Health and Safety Policy, Glendale’s Codes of Practice, Glendale’s Quality Management Systems and the Employee Handbook.

• To be knowledgeable of Health and safety regulations within your workplace and the activities that you are carrying out.

• Ensure you have completed the necessary induction and health and safety modules prior to commencement of any works.

• You must be responsible for the health and safety of yourself and that of others, in your working environment,

• To promote safe working practices at all times and to ensure that all equipment is safe to use.

Machine Maintenance and Security

• To ensure that you are knowledgeable of the suitability of all machinery/equipment used in accordance with the task you are doing and it is safe to use.

• To ensure the correct use of all machinery/equipment in accordance with its handbook.

• To ensure that any machinery/equipment that does not operate correctly is reported immediately to your Line Manager and a defect tag is filled out and attached.

• To ensure that any check/maintenance sheets are completed and passed to your Line Manager.

• To ensure that all machinery/equipment is secured at all times (when not in use).

Quality and Customer Care

In accordance with our ISO9001 Accreditation and the Glendale Quality Management Systems.

• To ensure that you are aware of your tasks and targets for each day and to ensure that you are fully aware of the standard required for each task.

• To monitor and maintain your work output to a satisfactory level and standard.

• To ensure that you conduct yourself in a polite and friendly manner at all times.

• To ensure that any associated administration is completed and returned to the office within the required timescales.

Environmental

In accordance with our ISO14001 Accreditation.

• To ensure that you operate your duties in a way that minimises our impact upon the environment.  This will include the safe and efficient use of fuels/oils, the correct handling and disposal of waste materials.

• To ensure that any spillage of fuels or chemicals are dealt with quickly and efficiently and in accordance with the regulations.

The above lists are not exhaustive and you may be required to undertake other duties as may be reasonably required by the company.

If you are unsure of any of the above items it is your responsibility to raise them with your Line Manager.

The Contract Supervisor will hold a full, clean UK driving licence.

Qualifications

You will ideally hold a nationally recognised academic arboriculture, horticultural, or construction qualification at NVQ Level 3 or equivalent, for example:

• the National Certificate (BTEC or EdExcel) ~ NVQ Level 3 ~ or

• the Advanced National Certificate or 

• the National Diploma or

• the Higher National Certificate or Diploma ~ NVQ Level 4 ~ or

• a Foundation Degree or

• a Bachelor of Sciences degree ~ NVQ Level 5 ~ or

• a Masters degree ~ NVQ Level 5 +

A full, clean driving licence is an essential requirement for this role.

Personal Characteristics

Among the personal characteristics sought will be:

• Ambition

• High energy levels

• Strong leadership skills

• Relationship building & team building skills

• Good presentational & IT skills

• Strong negotiating skills

• Vitality and resilience under pressure

• Numerically confident and competent

• Able to produce professional written reports

• Strong in planning and time management

• The ability to champion QESH compliance and continuous improvement

• A clear identification with the requirements of Glendale customers

THE CONDITIONS

TITLE

Contract Supervisor

REPORTING TO Mat Clarke

Contract Manager

LOCATION Launceston, Cornwall

GRADE

Junior Manager

REMUNERATION £30,160 PA

PENSION

Nest auto enrolment after 3 months

ANNUAL LEAVE

28 days paid leave including 8 statutory bank holidays

30 days paid leave including 8 statutory bank holidays after 5 years service

NOTICE PERIOD

1 Month

Benefits offered by Glendale:

• Employee health cash plan

• Employee discount portal - discounts on travel booking, high street vouchers, gift cards, cinema tickets, days out, leisure  activities and your day to day spending

• Cycle to work scheme

• Company sick pay

• Career progression

• Training and development