Working Supervisor

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Background and Company Information

Glendale is a family owned company delivering ‘green services’ throughout Great Britain. Glendale’s activities include grounds management, landscaping, countryside/estates management, horticulture and arboriculture.

Founded in 1989, Glendale has had a long and successful history in providing grounds maintenance services to local authorities and other private sector customers. Glendale is proud of its reputation as a high quality service provider and in addition to grounds maintenance, delivers a wide range of green services including countryside and estate management, landscaping, tree services and arboriculture.

With revenues of around £65 million Public sector contracts remain the core business, whilst the corporate sector business amounts to an increasing percentage of Glendale’s total business and a strategic focus. The Glendale brand is strong and the majority of the company’s revenues are generated from grounds management and countryside activities that operate term contracts with public sector clients.

Committed to the environment, Glendale is a Carbon Neutral business that seeks to improve the environment through our activities and go above and beyond to ensure that the planet is not adversely affected by our business. From ensuring local parks and open spaces are maintained to a high standard, to tree safety through our arboriculture teams, to saving mature trees through our Civic Tree business and ensuring sustainable design through our landscape architecture practice. Glendale offered the full range of landscape services from one unique source of professional.

For more information visit www.glendale-services.co.uk.

Glendale has been awarded the 2025 Pro Landscape Business Awards Supreme Winner and the BALI Employer Excellence Award Winner for 2025.

Contract Details (this is an illustration only delete and add your own)

Branding as a GEM contract (Glendale Estates Management) Glendale established our GEM brand to support our entry into the corporate maintenance sector. Now with C 12 established GEM offices, we are able to offer a national service to clients, supported by locally awarded bolt on contracts to offer scale, additional services and greater flexibility to our clients.

Operating to a hybrid model of depot, site and remote working teams, our services from this office cover North London, Essex, Hertfordshire, Beds and Bucks.

Clients bridge a number of sectors from, retail, offices, pubs, hotels and schools to prestige housing, parkland and estates. A diverse portfolio of clients to differing specifications and requiring a flexible approach to service delivery using a team of multi-skilled  professionals.

Services include complete landscape maintenance including grounds maintenance, grass cutting, horticultural services, cleansing, winter maintenance, consultancy services including tree safety, landscape improvements and habitat creation.

Subcontractors are engaged to to provide specialist services, assets or in geographical isolated areas, however Glendale primarily works with a direct employee model, offering the greatest flexibility, best control of quality, customer service and safety.

THE ROLE

The Working Supervisor will run the day-day operation of the contract planning the tasks and resources to ensure a high quality, efficient and safe service. You will report into the Contract Manager. The Working Supervisor will be required to deputise for the Contract Manager.

Key responsibilities of the role are:

• Help Organise staff and teams to deliver the service in line with Glendale Live schedules

• Liaise with the Contract Manager on staffing requirements, using reports and plans

• Help assist Monitor progress and performance using Glendale Live and other company systems

• Undertake quality monitoring of work completed and provide reports.

• Assist in the interview, selection and employment of fixed term and permanent staff, following the company pay structure, in line with company procedure and ensuring all related administration is completed promptly.

• Help assist with all employees/subcontractors are effectively managed and employee records are kept up-to-date.

• Maintain good employee relations and ensure expectations are understood and met.

• Assist in the delivery of staff training plans to ensure mandatory compliance needs are met and skill levels are developed.

• Undertake incident investigations and support the Contract Manager in respect of any disciplinary matters and corrective actions.

• Evaluate vehicle and machinery requirements and maintain them in accordance with company systems and manufacturers recommendations.

• Ensure all equipment is checked and safe for use by appropriately qualified staff.

• Maintain excellent communication internally and with the client and members of the public.

• Liaise with Client Officers to: agree programmes of work, discuss technical matters, inspect and certify completed work, agree additional works, resolve issues

• To make recommendations on improvement to specified service standards..

• Plan and oversee the effective delivery of additional works.

• Fully participate in health and safety compliance and the overall company health and safety culture.

• Undertake safety inspections on a regular basis.

• Ensure all incidents, near hits and safety observations are recorded on Glen Safe in a timely manner..

• Support the maintenance of Environmental Standards and compliance with the BS EN ISO 14001:1996 standard at the contract.

• Deputise for the Contract Manager during periods of absence.

• Any other duties that may arise relevant to the role.

Health and Safety

• To act in accordance with the Health and Safety at Work Act and the Glendale Health and Safety Policy at all times

• To carry out instructions from your Line Manager in accordance with Glendale’s Health and Safety Policy, Glendale’s Codes of Practice, Glendale’s Quality Management Systems and the Employee Handbook.

• To be knowledgeable of Health and safety regulations within your workplace and the activities that you are carrying out.

• Ensure you have completed the necessary induction and health and safety modules prior to commencement of any works.

• You must be responsible for the health and safety of yourself and that of others, in your working environment,

• To promote safe working practices at all times and to ensure that all equipment is safe to use.

Machine Maintenance and Security

• To ensure that you are knowledgeable of the suitability of all machinery/equipment used in accordance with the task you are doing and it is safe to use.

• To ensure the correct use of all machinery/equipment in accordance with its handbook.

• To ensure that any machinery/equipment that does not operate correctly is reported immediately to your Line Manager and a defect tag is filled out and attached.

• To ensure that any check/maintenance sheets are completed and passed to your Line Manager.

• To ensure that all machinery/equipment is secured at all times (when not in use).

Quality and Customer Care

In accordance with our ISO 9001 Accreditation and the Glendale Quality Management Systems.

• To ensure that you are aware of your tasks and targets for each day and to ensure that you are fully aware of the standard required for each task.

• To monitor and maintain your work output to a satisfactory level and standard.

• To ensure that you conduct yourself in a polite and friendly manner at all times.

• To ensure that any associated administration is completed and returned to the office within the required timescales.

Environmental

In accordance with our ISO14001 Accreditation.

• To ensure that you operate your duties in a way that minimises our impact upon the environment.  This will include the safe and efficient use of fuels/oils, the correct handling and disposal of waste materials.

• To ensure that any spillage of fuels or chemicals are dealt with quickly and efficiently and in accordance with the regulations.

The above lists are not exhaustive and you may be required to undertake other duties as may be reasonably required by the company.

If you are unsure of any of the above items it is your responsibility to raise them with your Line Manager.

The Contract Supervisor will hold a full, clean UK driving licence.

Qualifications

A full, clean driving licence is an essential requirement for this role.

Personal Characteristics

Among the personal characteristics sought will be:

• Ambition

• High energy levels

• Strong leadership skills

• Relationship building & team building skills

• Strong negotiating skills

• Vitality and resilience under pressure

• Numerically confident and competent

• Able to produce professional written reports

• Strong in planning and time management

• A clear identification with the requirements of Glendale customers

THE CONDITIONS

TITLE

Working Supervisor

REPORTING TO

Contract Manager

LOCATION

Weybridge

GRADE

Junior Manager

REMUNERATION

£32,500

PENSION

Nest auto enrolment after 3 months

ANNUAL LEAVE

28 days paid leave including 8 statutory bank holidays

30 days paid leave including 8 statutory bank holidays after 5 years service

NOTICE PERIOD

1 Month

Benefits offered by Glendale:

• Employee health cash plan

• Employee discount portal - discounts on travel booking, high street vouchers, gift cards, cinema tickets, days out, leisure  activities and your day to day spending

• Company sick pay

• Career progression

• Training and development

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